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Frequently Asked Questions Explain
how the delivery times work? Explain how the delivery times work? TIME PERIODS FOR DELIVERY: Please be sure to indicate the time period for delivery of each item you are ordering. Your computer generated bill is presented 10 minutes into the 3rd period for hockey, 10 minutes into the 4th quarter for basketball and 30 minutes prior to the expected end of all other events. This allows us time to process bills for all 154 suites and present them to you by the end of the event. Our goal is to not detain you and we ask that you keep in mind that at bill presentation time all service stops in order to provide you with a complete bill. If you wish to continue service you may be detained at the end of an event while we amend your bill. Please note that Air Canada Centre policy states that all guests must vacate their suites no latter than 30 minutes after the end of an event What is the cancellation policy? If you need to cancel your food order, please provide us with 24-hours notice. Failing to do so, all charges for items ordered will be processed to the method of payment you have provided. We have developed a number of order forms to provide each suiteholder an opportunity to place orders at their convenience. For the most extensive menu selection and highest level of service, we highly recommend our 48 Hour Menu Preorder form. However, if it is more convenient for you, we have a 2PM Event Day order form and an Event Day Door Hook menu order form. Your preorder can be emailed to orderdesk@pinnaclecaterers.com. We will automatically confirm receipt of all emailed preorders. If you prefer to fax your order, please call us at 416-815-5720. 48 HOUR PREORDER Our 48-hour preorder menus must be received in our office by 5:00pm two business days prior to an event or by 5:00pm on Thursdays for weekend and Monday events. 2PM EVENT DAY Please be aware that the menu selection for our 2PM Event Day preorder is limited. You must place your order by 2:00pm on the event day. Orders received after the 2:00pm deadline will be processed, and will be treated as an Event Day Door Hook menu order. EVENT DAY DOOR HOOK MENU Upon arrival to your suite, you may ask your Suite Attendant to provide you with our Event Day Door Hook menu. Please be aware that this menu has an even further limited selection than the 2PM Event Day menu. You will be required to complete all the required information on the top of the door hook menu prior to having your order processed. STANDING FOOD ORDERS For your convenience, you may place a standing food order which you would like processed for all events. You are welcome to place more than one standing food order, for example; you may have a standing food order for all Maple Leaf games and a different standing food order for all Raptor games. Please contact our office at 416-815-5720 to establish your standing food order. What on average do people order for 8 to 12 people? Most items on the menu have been planned to serve a minimum of eight guests. An Executive Suite entertaining 10-12 guests should consider ordering approximately 4-6 menu selections to satisfy a typical appetite, except in the case of entrees. If you would like our assistance we would be delighted to help you design a menu for your guests. What do I do if one of my guests has an allergy or special meal requirements? All of our menu order forms provide you with a Special Request box where you can indicate allergies, dietary requirements, special products etc. You are welcome to contact our office at 416-815-5720 or email us your special requirement at orderdesk@pinnaclecaterers.com. We will make every effort to accommodate you and your guests. How does my liquor cabinet work? All suiteholders have the option to establish a liquor par stock cabinet. We will send you our Wine & Spirits order form and you can indicate the items which you would like maintained in your cabinet at all times. As soon as a bottle is depleted your Suite Attendant will automatically order a new one. A credit card for our files is required in order to establish your liquor cabinet. Beer and wine is also available along with soft drinks, bottled waters and juices. These items are maintained in your suite mini refrigerator and you are charged on a consumption basis. If you choose not to establish a liquor par stock and on occasion would like liquor available you have the option to order liquor by the bottle and it will be locked in your suite until it is completed. PAR STOCK All suites contain a mini-bar refrigerator containing a par stock of assorted beers, soft drinks, juices and Jackson Triggs wines. These items are charged on a consumption basis and your suite attendant is required to conduct an opening and closing inventory of these products as well as place orders for any requirements during the event. The wines are charged by the bottle so once a bottle is opened a new bottle is ordered to replace it. We are required to maintain these par stock levels upon opening and closing of each event and all excess quantities over the par stock are returned back to our liquor room for resale. Please be sure not to over-order upon bill presentation at the end of the event as with limited space we are unable to store this excess product in your suite nor manage our established inventory system effectively.
Are there any monthly specials? Back by popular demand, our monthly menus will run from October through May or until the last playoff game. On the 15th of the month prior we will email the next month's menu to all suite administrators who have provided email addresses. As well, the printed version of the menu will be distributed to your suite. Our chefs take pride in creating these themed monthly menus and encourage your feedback. Does our Suite Attendant receive a gratuity? There is an automatic 15% service charge added on to all food and beverage bills. A portion of this service fee is pooled and distributed to all of our event service employees working a specific event. You do have the option of adding an "optional tip" on your bill, however, this is at your own discretion. If we give our tickets to another group do we need to advise you? It is helpful if we know who to expect, what the billing arrangements are and if your liquor is to be locked. You can always send us an email or preorder form indicating the name of the company using the suite, lock liquor and clients must present their own method of payment. |
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